Yesterday, if you were following along with my boring everyday life on Twitter, you know that I had the Libby home sick from school in addition to the terrorizing toddler Alexander. When I am tending to one kid who is sick and one bursting with ooodles of energy, I try to find something to entrance the toddler with.
You know like shiny things.
On this particular day, I went for the TV.
He had been asking for over an hour if it was Hotdog time yet.
Hotdog time in our house is when Mickey Mouse Clubhouse is on.
He calls it hotdog because they do the hotdog dance at the end of the episode.
I turned on Disney and got all ready to watch the hotdog show with him
Out came Mickey and then…..
then my cable froze.
And then it played.
then it froze.
So, I did what I know how to do best when I have something I need to complain about during the day and the only ears around to listen are that of children.
My first tweet went like this:
Getting ready to open a can whoopass on @att uverse since our service keeps going in & out while toddler is trying to watch MMCH. Grrrrrr!
And then like magic Hotdog worked again.
For about 2 minutes.
And after a few more minutes, I tweeted again.
Damn u @att Had to switch to a DVD so I can make lunch. Tell me again y I pay so much for crappy service.
Apparently, when you tweet something like that…..you can get answers.
Not long after I sent that second tweet, I had a manager with the AT&T Customer Care Social Media Team reply to me asking for my account number and what was going on.
Shortly after that, I got a tweet from the official Twitter source for AT&T.
Then…..when I sat down to turn Ellen on after getting back from scooping Zack from school, our cable service was still all kinds of freaky.
And then, it was like AT&T knew that I was going to send out some kind of not so nice tweet and my phone rang.
It was an AT&T Customer Service Rep who heard we were having difficulty with our service and he could have a technician at our house TODAY to fix the problem.
He let me know someone would be over between 4p-9p to resolve the issue.
We hung up the phone at 3:31pm.
The AT&T Tech was here by 4:15pm.
He was gone before 5:00pm and we had everything working properly!
I was AMAZED with the great customer service I experienced.
I never had to call AT&T, sit on hold and schedule an appointment for a tech to come to the house and wait a few days.
Thank you AT&T for providing us with OUTSTANDING customer service today!
Our family truly appreciates it!